Your 14-day right
Under Article 17 of Kuwait Decree-Law No. 10 of 2026, a consumer may withdraw from a contract concluded electronically within 14 calendar days and recover what they paid through the original payment method, without additional charge.
We charge no cancellation, handling or processing fee on any refund.
Before your session starts — cancel for a full refund
You may cancel at any time before your booked session begins, for any reason or none. Email contact@goapp.net or message +965 5500 4402 with your booking reference and we refund you in full to your original payment method.
You can also reschedule instead of cancelling, free of charge, as long as you tell us before the session starts.
Hours you have purchased but not yet used are refundable on the same basis.
Once the session has begun
The law exempts from the withdrawal right a service that has already commenced with the consumer's explicit consent, and work made to the consumer's own specification. Both describe a ClawHire session: by attending at your booked time you ask us to start, and what we build is made to your brief.
So once the session has started, the 14-day right no longer applies to the hours already delivered. Any hours you have paid for and not yet used remain fully refundable.
We disclose this here, before you book, as the law requires.
We refund regardless — if we fail to deliver
The exception above covers a change of mind. It does not cover us failing to do our job. You are entitled to a free re-run of the session or a full refund of the affected hours, at your choice, if:
- we do not show up for your booked session;
- a fault on our side means the session cannot proceed;
- what we deliver does not match what was agreed at the start of the session;
- the site or application we deploy is defective on delivery and we cannot put it right.
These rights sit alongside your rights under Law No. 39 of 2014 on consumer protection, and nothing on this page limits them.
How to request a refund
Email contact@goapp.net or message +965 5500 4402 on WhatsApp with your booking reference and a short description of the problem.
We acknowledge every request within two working days.
Approved refunds go back to the original payment method. We process them within 14 days of approving the request; your bank may take a few additional days to show the credit.
We will not make a partial refund without your explicit agreement.
If you are not satisfied
You may bring a complaint to us for up to six months from the transaction date. If we cannot resolve it, you may escalate to the Ministry of Commerce and Industry (MOCI). Nothing here restricts that right.